Shipping & Returns Policy

Shipping Policy

• UK orders: Free 3-5 day standard delivery (Dispatched within 1–2 business days)
• US orders: Dispatched within 2–3 business days
• International orders (EU, Middle East & other regions): Dispatched within 2–3 business days; delivery typically 5–14 days depending on destination
• Customs duties & import taxes: International orders may be subject to customs duties and import taxes upon arrival. These charges are the buyer's responsibility and are not included in our prices or shipping costs.
• Tracking: Full tracking information will be provided via email upon shipment.

Return Policy

We offer a 30-day return window for standard inventory items, giving you 30 days from the date of delivery to request a return.

Return Eligibility

To qualify for a return, your items must be:

• Unused and Uninstalled: Parts must not have been fitted, tested, or modified.
• Original Packaging: Items must remain in their original, unopened, and undamaged packaging with all tags attached.
• Proof of Purchase: Accompanied by your original receipt, invoice, or packing slip.

How to Start a Return

Contact us at info@jhears.com to initiate your return request. 

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Note: Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. Contact us immediately at info@jhears.com if an item is defective, damaged, or incorrect so we can evaluate and make it right.

Non-Returnable Items

We cannot accept returns on:

• Custom-machined parts, specialized fabrications, special orders, or personalized orders
• Hazardous materials, flammable liquids, or gases (including aerosols, lubricants, and solvents non-returnable due to aviation safety and shipping regulations)
• Perishable goods (such as food, flowers, or plants) and personal care goods
• Sale items or gift cards

Exchanges

The fastest way to get what you need is to return the original item. Once the return is accepted, make a separate purchase for the replacement.

European Union & UK 14-Day Cooling-Off Period

If merchandise is shipped into the UK or European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original unopened packaging, and accompanied by proof of purchase.

Refunds

• Inspection: We will notify you once we've received and inspected your return and let you know if the refund was approved.
• Approval: If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.
• Support: If more than 15 business days have passed since approval, contact us at info@jhears.com.