Politique d’expédition
JHEARS AERO - SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy applies to products purchased from Jhears Aero ("Jhears Aero", "we", "us" or "our") through our website at jhears.com.
We ship from fulfilment locations in the United Kingdom and the United States, and deliver to customers worldwide where carrier services and applicable law permit.
This policy should be read together with our Terms of Service and Refund & Returns Policy. Nothing in this policy limits any consumer right or legal protection that cannot lawfully be excluded or restricted.
1. DELIVERY ONLY Jhears Aero operates as a delivery-only business. We do not offer local collection or customer pickup from our premises. All orders must be delivered using the method available at checkout for the applicable destination.
2. WHERE WE DELIVER We currently offer delivery to eligible addresses in the following regions:
- United Kingdom
- United States
- European Union (including Germany, France, Netherlands, Spain, Italy, and other EU member states)
- Canada
- Australia & New Zealand
- Rest of World (selected countries — availability confirmed at checkout)
Delivery availability may vary depending on the product, destination, size, weight, carrier restrictions, and applicable laws. We reserve the right to restrict delivery to certain locations where carrier services are unavailable or where delivery would create legal, safety, or logistical difficulties.
3. SHIPPING CHARGES Shipping charges are calculated and displayed at checkout. Costs may depend on delivery address, product size and weight, quantity, selected service, carrier, and any special handling requirements. The charge displayed at checkout applies to your order unless we subsequently identify an obvious error.
Any customs duties, import taxes, or government charges are addressed in Section 12.
4. ORDER PROCESSING Orders are normally processed after successful payment confirmation. Estimated processing times will be displayed at checkout or communicated to you where applicable. Processing time is separate from carrier transit time.
Standard processing time: 1–3 business days (Monday–Friday, excluding public holidays in the UK and US).
5. ESTIMATED DELIVERY TIMEFRAMES The following are estimated transit times after dispatch. These are estimates and not guaranteed delivery dates.
United Kingdom
- Standard: 2–4 business days
- Express: 1–2 business days
United States
- Standard: 2–8 business days
- Expedited: 2–5 business days
- Express: 2–3 business days
European Union
- Dispatched from the UK: 5–10 business days
- Dispatched from the USA: 7–14 business days
Canada
- Dispatched from the USA: 5–10 business days
- Dispatched from the UK: 7–12 business days
- Expedited: 3–6 business days, where available
Australia & New Zealand
- Standard: 10–16 business days
- Expedited: 7–10 business days
Rest of World
- Standard: 10–21 business days (varies by destination)
Delivery may be delayed by carrier delays, severe weather, public holidays, customs processing, strikes, incorrect addresses, unusually high shipping volumes, or other circumstances outside our reasonable control. You should not rely on an estimated delivery date for time-sensitive events.
6. UNITED KINGDOM DELIVERY For UK orders, the applicable estimated delivery period will be provided at checkout. Unless a different period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and within 30 days. Where a specific delivery period has been agreed, we will make reasonable efforts to deliver within that period. Nothing in this policy removes or restricts your statutory rights.
7. UNITED STATES DELIVERY For US orders, available delivery services and estimated periods will be displayed during checkout. We will use reasonable efforts to dispatch orders within the processing period communicated to you. Where we provide a specific shipping representation, we will maintain a reasonable basis for that representation in accordance with the FTC's Mail, Internet, or Telephone Order Merchandise Rule.
8. EUROPEAN UNION DELIVERY Orders delivered to EU member states may be subject to customs clearance procedures, import VAT, and applicable duties depending on the order value and destination country. Estimated delivery periods are provided at checkout and are subject to customs processing times, which are outside our control. EU customers have statutory rights under applicable consumer protection law, which this policy does not limit or exclude.
9. CANADA DELIVERY Orders delivered to Canada may be subject to Canadian customs duties, GST/HST, and brokerage fees depending on the shipment value and carrier used. These charges are the responsibility of the customer unless expressly stated otherwise at checkout.
10. AUSTRALIA & NEW ZEALAND DELIVERY Orders delivered to Australia and New Zealand may be subject to customs duties and GST. Australia Post or equivalent carriers may be used for last-mile delivery. Customers are responsible for any import charges imposed by Australian or New Zealand customs authorities.
11. DELIVERY CARRIERS We use independent third-party carriers including, but not limited to, Royal Mail, DHL, FedEx, UPS, USPS, and their international network partners. We do not control the internal operations or delivery schedules of third-party carriers and cannot guarantee delivery at a specific time of day unless an express guaranteed service has been purchased. The use of a third-party carrier does not remove any legal responsibility that Jhears Aero has to you under applicable law.
12. CUSTOMS, IMPORT DUTIES AND TAXES Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, the customer is responsible for any such charges. Jhears Aero is not responsible for delays caused by customs authorities. If a customer refuses to pay legally applicable import charges and the shipment is returned to us, we may recover reasonable costs arising from that refusal where permitted by law.
13. TRACKING Where tracking is available, tracking information will be provided after dispatch. Tracking data is supplied by the relevant carrier and may not update immediately. A status of "in transit", "delayed", or "exception" does not necessarily indicate a lost parcel. We may need to allow the carrier reasonable time to investigate before confirming a loss.
14. DELIVERY ADDRESS You are responsible for providing an accurate and complete delivery address, including full name, building number, street, city, postcode/ZIP, and country. Once an order has entered the shipping process, we may be unable to change the delivery address. Where an incorrect address causes additional costs, we may recover reasonable charges where permitted by law.
15. FAILED OR REFUSED DELIVERY If delivery cannot be completed due to circumstances attributable to the customer, the carrier may reattempt delivery, hold the parcel, or return it to us. Where a parcel is returned due to an incorrect address, refused delivery without lawful reason, or repeated failed attempts, reasonable additional costs may be charged or deducted from any refund, where permitted by law. This does not apply where the customer is exercising a statutory cancellation right.
16. DAMAGED PACKAGES If a package appears visibly damaged on delivery, we recommend photographing the package before opening it. If the product is damaged, contact us as soon as reasonably possible with your order number, photographs of the package, shipping label, and damaged product, and a description of the damage. Please retain the original packaging until advised otherwise.
17. LOST ORDERS If your order has not arrived within the applicable delivery period, please contact us. We may investigate with the relevant carrier and ask you to confirm your delivery address. Where an order is confirmed as lost, we will provide the remedy required by applicable law.
18. SPLIT SHIPMENTS We may dispatch products from a single order in separate shipments where products have different processing times, are stored at different locations, or require different carriers. You may receive multiple packages and tracking numbers for one order.
19. LARGE OR SPECIAL-HANDLING PRODUCTS Certain products may require specialist or scheduled delivery due to size, weight, value, or fragility. Additional charges may apply where disclosed before purchase. Special-handling products may take longer to deliver than standard products.
20. DELAYS OUTSIDE OUR CONTROL We are not responsible for delays caused by circumstances genuinely outside our reasonable control, including severe weather, natural disasters, war, terrorism, government restrictions, customs delays, strikes, carrier network failures, supply-chain disruption, or cyber incidents. Nothing in this section removes any mandatory consumer right to cancel, obtain a refund, or pursue another remedy.
21. NO LOCAL COLLECTION Jhears Aero does not offer local collection or customer pickup from our premises. Customers must use one of the delivery methods offered at checkout.
22. CONTACT For shipping or delivery enquiries, please contact: Jhears Aero Email: info@jhears.com Please include your order number wherever possible.
23. CHANGES TO THIS POLICY We may update this policy from time to time. The latest version will be published on our website. Changes apply from the date stated in the updated policy and will not remove rights already acquired under applicable law.
IMPORTANT This policy operates together with our Terms of Service and Refund & Returns Policy. Where applicable law provides rights that conflict with this policy, the mandatory legal requirement will prevail. Nothing in this policy excludes or restricts liability or consumer rights that cannot legally be excluded or restricted.